ABOUT THORATECH
Thoratech Innovations Private Limited was legally incorporated in India in 2024 after nearly a year of focused planning and product development.
While young as a registered entity, it is powered by 20+ years of leadership experience across BPO, enterprise software and industrial operations.
Headquartered in Pune, Maharashtra, India, Thoratech is actively and soon scaling across the UAE, USA and European markets, with a clear mission to become a global force in digital operations.
We now deliver two high-impact solutions that meet today’s enterprise challenges through process, product progress.
Our Verticals
Custom Software. Real Results.
We build software that solves business-specific problems not generic tools.
ProgressKODE helps industrial and mid-market companies develop flexible, integrated scalable digital solutions from frontend applications to backend systems.
- Custom software & application development
- Third-party integrations & API architecture
- ERP connectors & CRM customization
- Domain-focused in manufacturing, industrial B2B segments
- Domain-focused in manufacturing, industrial B2B segments
- Cost-effective, agile builds across traditional and modern stacks
Human + AI. Process-Driven Delivery.
ProgressBPM is your strategic outsourcing partner for critical business process interventions. In real-world RPA cycles, we identify and manage the points that still require real-time human judgment, monitoring engagement.
Here’s how we support industrial and B2B brands:
- Lead qualification & filtration from digital campaigns
- Centralized sales lead tracking (SLT) across channels
- 24x7 customer care (sales, service, AMC, spares, complaints)
- Welcome calls, NPS/C-Sat feedback, VIP helpline
- Cross-selling & up-selling enablement
- Dealer coordination, product registration, escalation handling
Vision
To bridge the gap between people and technology and build globally trusted solutions that move industries forward.
Mission
To bridge the gap between people and technology and build globally trusted solutions that move industries forward.
We aim to become a long-term partner for companies seeking measurable outcomes, operational clarity and digital transformation without complexity.
Trust Building Elements
Industrial Manufacturing
We helped a leading industrial equipment company cut lead response time by 60% using our lead filtering model.
Power & Energy Equipment
A Genset manufacturer saw 3X improvement in customer query resolution time using our dedicated BPM team.
Distribution & Supply Chain
Our custom CRM integration reduced data entry time by 75% for a multi-location distributor.
Automotive
Enabled 3 centres multilingual customer care for an Indian automobile brand resulting in a 40% increase in customer satisfaction scores.
Industrial Services
Automated repetitive ticketing workflows using AI triggers for a India-based industrial services firm—reducing manual effort by 50%.
OEM / Field Services
Developed a tailor-made field service application that improved visit reporting and spare tracking by 3X for a service-heavy OEM.
Manufacturing Sales
Supported a sales team of manufacturing company with lead qualification and follow- ups, increasing their closure conversions above 20% by 9 months follow up method.
Compliance & Regulated Services
Handled 100% call recordings and compliance monitoring for a critical client, resulting in 98% audit score accuracy.
Engineering & Industrial Technology
Created a seamless API bridge between legacy ERP and modern mobile app for a European engineering company.
Industrial Support Operations
Helped a fast-growing industrial business to manage its high-volume email support queue with our SLA-driven response process.
Industrial Manufacturing
We helped a leading industrial equipment company cut lead response time by 60% using our lead filtering model.
Power & Energy Equipment
A Genset manufacturer saw 3X improvement in customer query resolution time using our dedicated BPM team.
Distribution & Supply Chain
Our custom CRM integration reduced data entry time by 75% for a multi-location distributor.
Automotive
Enabled 3 centres multilingual customer care for an Indian automobile brand resulting in a 40% increase in customer satisfaction scores.
Industrial Services
Automated repetitive ticketing workflows using AI triggers for a India-based industrial services firm—reducing manual effort by 50%.
OEM / Field Services
Developed a tailor-made field service application that improved visit reporting and spare tracking by 3X for a service-heavy OEM.
Manufacturing Sales
Supported a sales team of manufacturing company with lead qualification and follow- ups, increasing their closure conversions above 20% by 9 months follow up method.
Compliance & Regulated Services
Handled 100% call recordings and compliance monitoring for a critical client, resulting in 98% audit score accuracy.
Engineering & Industrial Technology
Created a seamless API bridge between legacy ERP and modern mobile app for a European engineering company.
Industrial Support Operations
Helped a fast-growing industrial business to manage its high-volume email support queue with our SLA-driven response process.