Thoratech is a CX and BPO managed-operations partner. We run sales, service, complaints, AMC and dealer governance end-to-end from Pune, India with SLAs and dashboards, not just headcount.
Indicative of our standard operating rhythm. Specific SLAs are defined per engagement.
Every process we run is measured, reviewed and accountable to a service-level agreement, so you see outcomes, not just activity. We sit on your side of the table: one engagement lead owns the number, a dedicated team runs the work and dashboards show you exactly where things stand.
We run the customer-facing operations that decide whether your industrial business actually compounds, across the full lead-to-loyalty lifecycle.
We govern the lead journey from first enquiry to closed order, so revenue does not leak between marketing, inside sales and dealers.
A structured complaint lifecycle that customers can feel: every complaint registered, routed, resolved, verified and learned from.
We protect installed-base revenue and customer data quality across the entire ownership period, not just the sale.
A central operating layer that keeps your dealer network onboarded, scored and engaged, so partner performance is managed, not assumed.
A clear operating model: onsite leadership, dedicated team, integrated tech and a fixed governance rhythm. No black box.
An onsite engagement lead owns your numbers and is your single point of contact.
A ring-fenced, trained team based in Pune. Your operation, our people.
Cloud dialer, CRM, Power BI dashboards, 100% call recording, dedicated QA.
Daily MIS, weekly dashboards, monthly business reviews, contractual SLAs.
Phone, email, WhatsApp, chat, IVR and AI voice bot, unified under one operation.
Trained agents, scripts, QA and real-time monitoring across voice, messaging, video and AI. We turn fragmented contact into a single, governed conversation.
Inbound & outbound voice with 100% call recording.
Templated responses with defined SLA turnaround.
Business API with bot + live-agent handoff.
Website & app chat with bot-to-human handoff.
Customer demos and technical support sessions.
Automated routing and self-service menus.
Brand interaction and complaint capture.
Routine queries, outbound calling and lead qualification.
Engagements tied to results. We own the number, not the headcount.
SLAs, dashboards and QA are wired in from day one. No retrofitting.
An engagement lead who owns your outcomes end-to-end.
Built around how manufacturers and dealer networks actually work.
Run by an operator with two decades of managed-operations experience.
Cloud dialer, transcription, sentiment analysis and AI call audit, run alongside a dedicated human QA layer.
Our specialism. We run customer operations for industrial and manufacturing companies, equipment OEMs and the dealer networks that sell and service them.
Sectors where we are extending the same operating discipline, with credible early experience.
We headline only what we can prove today. A vertical is added as a focus area only after a real reference engagement in it.
We run a live managed-operations partnership with a leading industrial and power-equipment manufacturer, delivering governed customer operations under SLA-driven performance.
Anonymous by design. We don't name clients in marketing. A detailed case study is available on request under NDA.
Request case study
Thoratech Innovations Pvt Ltd. Headquartered in Pune, India. Founder-led and revenue-generating.
Harshal has spent two decades running enterprise-grade customer operations, scaling one OEM engagement from 7 to 150+ FTEs over 12+ years and building and running a 700+ person operation across enterprise clients. Thoratech is built on that operating discipline: clear ownership, contractual SLAs and a governance rhythm you can audit at any time.
Founder's career history spans 15+ years across these industries. We anonymise specific brand engagements by design.
You pay for results and accountability, not just hours or seats. Every engagement begins with a free process audit: we map your current customer operations, identify the gaps and define the outcomes we'll own.
Tell us what's on your plate. We'll map your customer operations, surface the gaps and define the outcomes we can own. No obligation.
We use a small number of cookies to keep this site running and to understand how it is used. You can accept all or reject the non-essential ones. Read our Privacy Policy.
Made with Emergent
