We are hiring operators, not seat-fillers. Every role at Thoratech sits inside a live governance rhythm of daily MIS, weekly QA and monthly reviews, and reports into an engagement lead who owns the number. If you have run a queue, owned an SLA or turned a chaotic process into a governed one, we want to talk.
How we hire.
Three commitments we make to every operator who joins Thoratech. They are the same commitments we make to the clients whose numbers you will own.
Outcomes over hours
We measure people on results and ownership, not seat-time.
Governance from day one
Daily MIS, weekly QA and monthly reviews, and you sit in them.
Founder-led operating discipline
Two decades of managed-operations experience, applied at your desk.
We're hiring.
Five openings at our Balewadi, Pune operations centre. Roles open on a rolling basis. Apply once. One form, one resume. Pick the role that fits you.
Own the frontline conversation across voice, email, WhatsApp and chat. Register, route and resolve every enquiry inside SLA and keep the customer informed at every step.
/ What you will own
- Handle inbound & outbound customer interactions across channels
- Register complaints, route to the right team and track to closure
- Verify closure with the customer and capture post-resolution feedback
- Maintain accurate records in the CRM and daily MIS
/ Must haves
- 0–3 years in customer service, BPO or contact-centre operations
- Clear, professional communication in English + Hindi (Marathi a plus)
- Comfort with CRM, email and WhatsApp Business tools
Run a small pod of executives to hit contractual SLAs. Own the daily huddle, weekly dashboards and QA calibration for your queue.
/ What you will own
- Lead a team of 6–12 executives and own daily/weekly SLA numbers
- Run daily huddles, weekly reviews and monthly business reviews
- Drive QA calibration, coaching and improvement plans
- Escalation management with the client engagement lead
/ Must haves
- 3+ years in BPO / customer operations with 1+ year leading a team
- Strong grasp of MIS, QA sampling and SLA governance
- Ability to coach, calibrate and hold a team to standard
Own the quality bar and the ramp curve. Sample interactions, run calibration sessions and design training that actually moves the QA score.
/ What you will own
- Sample & score voice, email and chat interactions to QA framework
- Run weekly calibration with team leaders and the client
- Design and deliver induction + refresher training programmes
- Publish weekly QA dashboards and coaching notes
/ Must haves
- 2+ years in a QA / training role in a BPO or contact centre
- Working knowledge of QA sampling, TNI/TNA and calibration
- Excellent written communication for playbooks and training decks
Open new enterprise conversations for Thoratech. Research, qualify, and book audits with operations & CX leaders at manufacturers, dealers and B2B brands.
/ What you will own
- Build account lists and personalised outbound sequences
- Qualify prospects and book discovery calls / free audits
- Own the CRM hygiene for your pipeline, weekly forecast reviews
- Coordinate with the founder for proposals and pricing
/ Must haves
- 1–4 years in B2B inside sales or business development
- Confidence talking to Ops / Customer Service / Service heads
- Strong written English; comfortable with LinkedIn + email tooling
Keep the Thoratech operations centre humming. Own hiring pipelines, onboarding, statutory basics and day-to-day admin so operations never lose a minute.
/ What you will own
- Run end-to-end hiring for operations roles, from sourcing to onboarding
- Coordinate documentation, payroll inputs and statutory compliances
- Own the office administration and vendor management
- Support engagement, attendance discipline and employee wellbeing
/ Must haves
- 1–4 years in HR generalist or HR-admin roles (BPO preferred)
- Working knowledge of statutory basics (PF/ESIC/labour)
- Warm, organised, and comfortable talking to candidates all day
One form.
One resume.
Attach your CV (PDF, DOC or DOCX, up to 5 MB). We store it securely and review every application carefully.
- Your resume is stored on Thoratech infrastructure, not on public storage.
- You will hear back from a real person, usually the engagement lead for the role.
- No aptitude gates, no gimmicks. Just a conversation about operations you have run.